Every week we have new customers that contact us to order fireplaces and combination units. We hear lots of anecdotes about how working with Round Grove is different than other suppliers. Here’s a few examples of what I call our “premium customer service” philosophy:
• Always answer the phone in-person and if not, then return your voicemail as quickly as possible—same day or less than 24 hours
• Same with email—follow-up ASAP
• Also available by text
• Design-to-your-site advice and recommendations
• 3D drawings available to visualize your custom features
• “Anything is possible” customization with massive combinations of standard features
With our all-inclusive order fulfillment, Round Grove is a one-stop-shop supplying you will the chimney cap, pizza peel, access panels, connector plates, and fasteners—everything you need to install your product. And once it’s installed Round Grove supplies after-sale service, education, and support through www.brickovenlifestyle.com with cooking and maintenance videos, utensils and accessories merchandise, and a network of other brick oven users.